OZBeezReturns and exchanges policy
Official merchant policy
Store policy
At OzBeez, customer satisfaction and product quality are our priorities. As our products are natural honey and food items, returns and exchanges are subject to the following conditions: Opened products or products with broken safety seals cannot be returned or exchanged unless they are defective or have a product quality issue. If you receive an incorrect, damaged, or defective product, please contact us within 48 hours of delivery, providing your order number and photographs of the issue. Please retain the product and its original packaging until your request has been reviewed. Once the issue is verified, a replacement or refund will be arranged as appropriate, in accordance with applicable consumer protection laws in Bahrain. Natural crystallization and slight variations in honey color or texture are normal characteristics of natural honey and do not, by themselves, indicate a defective product. We are committed to handling all customer concerns fairly and transparently while respecting statutory consumer rights.
Contact and requests
Quote your order number and contact OZBeez directly at kadhooom100@gmail.com.
Merchant and platform roles
The merchant is the independent seller responsible for products, prices, orders, payments, delivery, returns, customer service, and legal compliance. Ahmed Web provides the storefront technology and does not sell the product or decide return requests or delivery outcomes.