ShamsReturns and exchanges policy
Official merchant policy
Store policy
* An order is confirmed upon payment of the deposit. * The deposit is non-refundable if the order is cancelled. * Worn items cannot be returned or exchanged. * Exchanges are permitted only in the event of a manufacturing defect, with all associated costs covered by us. * Additional fees apply if the error is on the customer's part.
Contact and requests
Quote your order number and contact Shams directly at ipx076@gmail.com.
Merchant and platform roles
The merchant is the independent seller responsible for products, prices, orders, payments, delivery, returns, customer service, and legal compliance. Ahmed Web provides the storefront technology and does not sell the product or decide return requests or delivery outcomes.